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FAQ
FREQUENTLY asked questions
What is your processing time?
Processing times may vary depending on the volume of orders and because some of our products are made fresh to order. Please allow up to 3 business days for your order to be processed before shipping.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on the destination.
Can I request a refund? What is your return policy?
Due to the sensitive nature of our business, we do not offer refunds or exchanges.
Please ensure that you read the product descriptions carefully before making a purchase and feel free to contact us before placing your order with any questions you may have.
In the event that you receive a defective product, we will either send a replacement or issue a credit, depending on the specific circumstances.
EU customers may return their order at their own expense and request a refund.
How can I track my Order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's site.
How do I store my products to ensure they last?
We have attempted to address this issue with our meticulously selected packaging. Our wheat grass jars and bottles, as well as our amber-colored glass bottles, or even our bamboo-covered clear glass facial serum bottles are specially selected to protect the integrity of the botanical compounds from the light and the air.
All you have to do is to store your products, in a cool, dry place away from direct sunlight. Make sure lids are tightly closed after each use.
What should I do if I have a reaction to a product?
You should always test the product on a small area before fully applying. However, in the event that you experience any irritation or adverse reaction, discontinue use immediately and consult with a healthcare professional.
What ingredients are used in your products?
Our products are made with all-natural ingredients, mainly organic, including essential oils, natural fragrances, plant-based oils and butters, and herbal infusions. We prioritize quality and sustainability in every ingredient we use.